Attendance & No Show Policy

The MCAT KING relies on the punctuality and consistency of our students in order to continue to provide resources. Unfortunately, our ability to provide these services to students is sometimes hampered when students book appointments with us and then do not arrive for their appointments without formally canceling. When students do not show up for their appointments, other students lose the benefit of scheduling an appointment and we lose our valuable time.

 

To better serve our students, we have adopted both no-show and cancellation policies. All students and clients receiving tutoring will adhere to these policies.  
 

  • The student (client) must call/Text or email us at 212 220 1538 or Info@McatKing.com to cancel or reschedule  24 hours before your appointment. This will provide us with enough time to schedule another student or alumnus/a into your appointment slot.

  • "No shows" (students not arriving for a scheduled appointment with no cancellation notice) are subject to the full session fee. Services for students who are "no shows" will be suspended until their accounts are brought current. 

  • If twice you fail to cancel or reschedule an appointment within one business day or miss your appointments, you will lose access to the credit-based appointment and you will be required to prepay your appointments. Please note: For any further scheduling you are required to prepay for the session in advance.

  • All appointments scheduled are for the exact times scheduled. Students who are late for a lesson will not necessarily be able to make up the missed time by staying longer since the tutor will have planned to finish the session at the scheduled time. If the tutor is running late, then kindly understand that your tutor has probably tried his/her best to accommodate earlier students and we appreciate your patience. In this situation, you will receive the full length of time scheduled for your appointment.

Payment Policy

​Policy on Private Tutoring

  • As all lessons are on an appointment basis, payment is "pay-as-you-go" unless you make other arrangements with MCAT KING. No commitment or a minimum number of sessions is required. Before your first tutoring session, you will be given an hourly tutoring rate. This is payable in cash or check (payable to MCAT KING) or PayPal and Venmo account. at your first appointment. Please note that the NSF check fee is $25. Parents may continue to send payment with your child for each individual lesson, or you may wish to pay for a certain number of hours in advance. In this case, we will count down the hours used and inform you when another payment is required. 

  • Payment is due at the time of each appointment.  Please note that there is a $6.50 per session processing fee when paying online.  Each session will be charged at the time of booking.  If canceled 24 hours prior to the appointment, the session charge will be refunded; otherwise, clients will be charged a late cancel fee of 75% of the upcoming tutorial session. 

  • Appointments canceled less than six hours of the appointment’s scheduled start time are considered NO SHOW. Sessions that are not canceled at which a student is considered a "No Show" will not be refunded and are subject to the full session fee.

  • Individual tutoring services cost $100 per hour unless otherwise adjusted. (check your calendar invite for the exact rate). A 1-hour session is 55 minutes of face-to-face instruction.

Refund policy on the Advance Payment Plan or Installment Plan for the courses

 

These are the items that get deducted from your initial payment.

  • The cost of each lecture (60) regardless of attendance or the method of attendance, (In-person, online or via On-demand recording) 

  • The cost of the lesson book (40)

  • If the student has used their 1.5 Hr promotional One on one Tutoring as part of "Advance payment plan" (150)

  • The Processing Fee of (30)

  • The last day to request a partial refund is class #16

Refund policy on Pay As You Go Plan or Drop-In for the courses

  • The deposit made toward attending the class is nonrefundable nor transferrable regardless of the attendance.

  • The cost of attending each class or requesting On-demand recorded lectures is 60.

Refund policy on the Prepaid Learning Packages

Please be aware that we have a No Refund Policy for Prepaid Learning Packages such as Prepaid Discounted Tutoring Packages or Online On-demand MCAT| DAT| OAT| PCAT courses.  Refund requests, including, but not limited to, those made by Students who cannot attend or use services, regardless of the student’s reason(s), and regardless of whether the Student provides us with advance notice, will not be honored.  Should you choose to cancel a prepaid Learning Package after attending your first session, you will be billed for the remaining amount of the Tutoring Package price. Exceptions may be made only in cases in which a student cannot attend due to serious illness or the death of an immediate member of the Student’s family. In these cases, official documentation may be required. In case of approval, the cost of used services at the undiscounted rate plus a 5% processing fee will be deducted from the original payment. 

Solicitation of Tutors

Tutors who have contracted with The MCAT KING, LLC have agreed in writing not to accept direct employment independent from The MCAT KING.  The tutors are not allowed to accept direct employment from MCAT KING's clients or from MCAT KING client referrals within 3 years.  As a Tutors client, you hereby agree not to solicit tutoring services.

We appreciate your respect for our time and services as well as the needs of your fellow Students. We hope that you will reconnect with us for support with your Academic and career development needs.

© Copyright 2008-2020 by MCAT KING INC. 

Contact Us

Tel: (212) 220-1538

Email: info@mcatking.com

Address

213  West 35th St. Suite # 600A 

New YorK, NY 10001

MCAT® is a registered trademark of the Association of American Medical Colleges. *Test names and other trademarks are the property of the respective trademark holders. None of the trademark holders are endorsed by nor affiliated with MCATKING or this website.

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